Shipping of your package
Packages are generally dispatched within 48 hours after reception of the order form. The delivery time is guaranteed depending on the availability of products and except extreme circumstances. Packages are dispatched via carrier without tracking and drop-off with signature after control of the accuracy of the order.
We do not charge any delivery costs if the order value is higher than €750,00 in Belgium and €1000,00 in Luxembourg. If your order does not reach this amount, you will be charged a delivery fee of €25,00. We recommend you to group all your items in one order to facilitate the preparation of the order and therefore its faster shipping.
The box sizes are appropriate for the size of your order and your items are properly protected.
In case of error(s) in your order or other complaints (breakage for example), we ask you to react within 24 hours by email to firstname.lastname@example.org. We will contact you as soon as possible to find, together, a solution that suits everyone.